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If you do not find what you need in the FAQ, please send us an email and we will reply as soon as possible.
Common issues
  • Headset supportWhere can I buy a NOON VR headset?
    • You can also find online sales points for the NOON VR headset on the product introduction page.

    [NOON VR+ Sales]

    [NOON VR PRO sales]


    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Headset supportI would like to request a refund, exchange, or warranty repair
    • In the case of broken or defective products purchased through our distributors, you can request an exchange or refund within 7 days of receiving the product.

    For more information, please contact your place of purchase.

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Headset supportCan the NOON VR Headset work with all smartphones?
    • The NOON VR headset supports devices with Full HD (1,920 x 1,080 or higher) screens between 4.7" ~ 5.7" and gyro sensors
    • Head tracking and tap UI features are not supported on devices without gyro sensors.
      (Examples of devices without gyro sensors: Huawei Y625, HTC D820t, Samsung Galaxy A5)
    • Some smartphone brands may have restrictions on using the NOON VR App due to differences in manufacturer specifications and video players.
      Therefore, it is recommended to download the NOON VR App for free, check for compatibility, and then purchase the NOON VR headset.

    App overview download link
    (NOON VR Headset buyers are provided with an activation code for the NOON VR App, however you can check for compatibility even without an activation code.)

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • NOON VR App supportCan the NOON VR App work with all smartphones?
    • The NOON VR App is the official app for the NOON VR Headset
    • The NOON VR App supports devices with Full HD (1,920 x 1,080 or higher) screens between 4.7" ~ 5.7" and gyro sensors
    • Some smartphone brands may have restrictions on using the NOON VR App due to differences in manufacturer specifications and video players.
      Therefore, it is recommended to download the NOON VR App for free, check for compatibility, and then purchase the NOON VR headset. (NOON VR Headset buyers are provided with an activation code for the NOON VR App, however you can check for compatibility even without an activation code.)
    • Head tracking and tap UI features are not supported on devices without gyro sensors. (Examples of devices without gyro sensors: Huawei Y625, HTC D820t, Samsung Galaxy A5)

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • NOON VR App supportThere is a problem with a video in the NOON VR App
    • We apologize for the inconvience.
    • If you tell us the title of the video, provide a screen shot of the screen where the error occurred, the model name of the smartphone you are using, and the OS version, we can assist you more quickly.
    • Sending your information via email will help us to assist you more quickly. -> Send Email

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Activation code support'Invalid activation code' appears
    • Do you see a popup that says 'invalid activation code'?
    • Please check that you have inputted the code correctly. Sometimes the number "0" and letter "O", "1" and "I", and "S" and "5" can look similar.

    Are you having trouble finding your code?
    • If you purchased a NOON VR headset, the activation code is located on the back of the manual that was included in the box.
    • Are you having trouble finding your activation code?

      Depending on your NOON headset, the location of your
      activation code may vary:

      - NOON VR : On the back cover of the manual

      - NOON VR+ : On the right side of the headset

      - NOON VR PRO : On the bottom of the headset

    During activation, was the message "Your region is not supported" shown?
    • Restrictions may apply during product registration in countries/regions where the product is not permitted to be sold.
    • Please email us with an attached image of your activation code.

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Activation code supportThis activation code has already been used on the max number of devices.
    • You can use a single activation code to authenticate multiple smart devices:

      - NOON VR : Up to 5 devices

      - NOON VR+ : Up to 3 devices

      - NOON VR PRO : Up to 3 devices

    If you want to reset your code due to exceeding the max number of device, please send the model name of the smartphone you want to activate by e-mail. -> Send Email

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Activation code supportI lost my activation code. What do I do?
    • Did you lose your activation code? Please send us an email with your information. -> Send Email
    If you lose or damage the activation code due to the purchase of a used headset, non-authentic product or carelessness, recovery of your code may not be possible.

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • NOON VR Remote supportThere was an error when connecting the Remote to my PC
    • We apologize for the inconvience.
    NOON VR Remote collects error reports to assist in support troubleshooting.


    Please follow the instructions below and send the log file via e-mail.

    1. In the error window, click the "Report" button to open the report folder



    2. Please attach and e-mail the file "rvrsvr.log" located in the open folder.



    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Headset supportThe VR videos is not in focus or cannot be seen clearly.
    • If videos are out of focus or difficult to see please try the following two solutions.

    • You can use the focus adjustment dial in the top-center of the headset to match your vision. Focus is adjustable from -6.2 to +4.0 diopter. Interpupillary distance is not adjustable.
    • If the height adjustment risers are set incorrectly videos may appear to be out of focus. This may be caused by a phone case. Please ensure your phone is level and the center of the phone screen is placed between the headset lenses for the best viewing experience.

    If you have a large difference in vision ability or prescription between eyes it may not be possible to adjust the focus to your needs. Additionally you may feel nausea or dizziness due to differences in resolution bit rate color camera filming style depending on the contents you are watching.

    Did this solve your problem? For additional information, please click here and email us for assistance.
  • Headset supportDownload the headset manual
    • Choose which NOON VR headset manual you would like to download:



    Did this solve your problem? For additional information, please click here and email us for assistance.
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